Customer-Centric Automotive Service Advisor

Homer Skelton Ford Millington; Olive Branch (MS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Employee benefits package

Training and development

Team-oriented environment

Industry-leading dealership group

Job summary

Homer Skelton Ford in Olive Branch, MS is seeking a skilled Service Advisor to serve as the primary liaison between customers and our service team. You will help customers understand vehicle needs, write repair orders, and communicate repair estimates throughout the service process.

The ideal candidate has strong communication, multitasking abilities, and knowledge of automotive maintenance. We offer competitive pay, growth opportunities, and a supportive team environment.

Qualifications

• Previous automotive service advisor experience preferred
• Strong customer service and communication skills
• Ability to multitask and prioritize in a busy environment
• Knowledge of automotive repair and maintenance services preferred

Responsibilities

• Greet customers promptly and provide a professional, welcoming experience
• Listen to customer concerns and accurately document vehicle issues
• Write and manage repair orders from start to finish
• Communicate recommended services and repairs clearly to customers
• Provide accurate estimates and explain maintenance recommendations
• Coordinate with technicians and management to ensure timely completion of repairs
• Maintain consistent communication with customers throughout the repair process
• Follow up with customers regarding completed services and satisfaction
• Deliver an exceptional customer experience that builds trust and loyalty
• Maintain CSI standards and contribute to department goals

Job description

Homer Skelton Ford in Olive Branch, MS is seeking a skilled Service Advisor to serve as the primary liaison between customers and our service team. You will help customers understand vehicle needs, write repair orders, and communicate repair estimates throughout the service process.

The ideal candidate has strong communication, multitasking abilities, and knowledge of automotive maintenance. We offer competitive pay, growth opportunities, and a supportive team environment.