Client-Focused Service Advisor - Growth & Satisfaction

Carlock Automotive; Oxford (MS); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

401(k) plans

Paid holidays

Job summary

A leading automotive dealership in Oxford, MS is seeking a Service Advisor with exceptional customer service skills to act as a liaison between customers and service technicians. The role involves greeting customers, scheduling appointments, providing repair estimates, and ensuring a high level of customer satisfaction. This position offers competitive benefits including health insurance and paid time off, along with growth opportunities within the company.

Qualifications

• Expertise in customer service and client relations.
• Ability to communicate effectively with customers and technicians.
• Experience in managing customer satisfaction.

Responsibilities

• Greet service department customers promptly and courteously.
• Translate repair needs to techs clearly.
• Upsell additional services using low pressure methods.
• Provide accurate repair/maintenance estimates.
• Follow up on repairs and keep customers informed.

Skills

Customer service expertise

Communication skills

Problem-solving

Job description

A leading automotive dealership in Oxford, MS is seeking a Service Advisor with exceptional customer service skills to act as a liaison between customers and service technicians. The role involves greeting customers, scheduling appointments, providing repair estimates, and ensuring a high level of customer satisfaction. This position offers competitive benefits including health insurance and paid time off, along with growth opportunities within the company.