Senior Service Advisor & Customer Success Lead

Cardinale Automotive Group; Oakland (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401k provided by Empower

Ancillary insurance by Allstate

FSA offered

Life insurance provided by Cardinale Automotive Group

Job summary

Cardinale Automotive Group is seeking a Ford Service Advisor in Oakland, Mississippi. The role involves overseeing service orders, ensuring prompt and courteous service, and taking ownership of the customer experience. Candidates must demonstrate excellent communication and time management skills.

We emphasize relationships and aim for outstanding customer satisfaction. Organizing work efficiently among technicians and maintaining service quality are key responsibilities. A clean driving record and ability to manage others are also required.

Qualifications

• Demonstrated ability to manage others effectively.
• A clean driving record and valid driver's license are required.
• Consistent record of service and sales success.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience.
• Distribute work between technicians efficiently.
• Maintain Customer Success Index at or above company standards.

Skills

Time management skills

Fantastic communication skills

Organized and friendly personality

Team oriented

Self-motivated

Ability to manage others

Job description

Cardinale Automotive Group is seeking a Ford Service Advisor in Oakland, Mississippi. The role involves overseeing service orders, ensuring prompt and courteous service, and taking ownership of the customer experience. Candidates must demonstrate excellent communication and time management skills.

We emphasize relationships and aim for outstanding customer satisfaction. Organizing work efficiently among technicians and maintaining service quality are key responsibilities. A clean driving record and ability to manage others are also required.