Customer Concierge & Pick-Up Specialist

Floor & Decor Holdings Inc.; Draper (UT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor Holdings Inc. is seeking a customer-facing associate to greet customers, manage the storage buy pickup process, and answer product questions. The role requires adherence to SOPs, verifying pickup identities, and delivering orders while maintaining brand standards in a fast-paced store.

Training on store procedures is provided. The position offers full-time and part-time hours in a warehouse/retail environment with opportunities for growth and a comprehensive benefits package.

Qualifications

• Minimum 1 year of retail sales experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with all levels of store staff.
• Solid computer and internet skills for order processing and coordination.

Responsibilities

• Greet customers and assist with product questions and selections.
• Manage storage buy pick-up process and verify identity of pickup customers.
• Deliver orders and handle customer information per SOP.
• Maintain store cleanliness and stock products per brand standards.

Skills

Retail sales experience

Communication skills

Interpersonal skills

Computer skills

Job description

Floor & Decor Holdings Inc. is seeking a customer-facing associate to greet customers, manage the storage buy pickup process, and answer product questions. The role requires adherence to SOPs, verifying pickup identities, and delivering orders while maintaining brand standards in a fast-paced store.

Training on store procedures is provided. The position offers full-time and part-time hours in a warehouse/retail environment with opportunities for growth and a comprehensive benefits package.