Customer Banking Teller: Create Personal Financial Wins

Citizens; Wyomissing (Berks County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health care coverage

401K with company match

Tuition assistance

Paid volunteering time off

Job summary

Citizens is seeking a Teller to greet customers in the lobby, assist with simple transactions using mobile apps and ATMs, and deliver personalized financial guidance. You will connect customers with Bankers for next steps and ensure adherence to all policies.

The role emphasizes strong listening and communication, customer-centric service, and comfort with digital tools, with hours that may include weekdays, weekends, and evenings.

Qualifications

• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in lobbies and demonstrate use of mobile app or ATMs for simple transactions.
• Provide personalized advice and solutions to help customers reach financial goals.
• Educate customers on Citizens products/benefits and connect them with Bankers for next steps.
• Adhere to all financial policies and procedures, including cash handling and regulations.

Skills

Customer service

Communication

Listening

Problem solving

Digital literacy

Transaction processing

Time management

Education

High school diploma or GED

Job description

Citizens is seeking a Teller to greet customers in the lobby, assist with simple transactions using mobile apps and ATMs, and deliver personalized financial guidance. You will connect customers with Bankers for next steps and ensure adherence to all policies.

The role emphasizes strong listening and communication, customer-centric service, and comfort with digital tools, with hours that may include weekdays, weekends, and evenings.