Customer-Centric Banking Teller

M&T Bank; Fairfield (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Fairfield, CT seeks a branch associate focused on delivering exceptional customer service and efficient banking support. You will engage customers face-to-face, demonstrate digital tools, balance transactions, and process maintenance tasks with accuracy.

The role emphasizes empathy, risk awareness, and collaboration with banking partners to fulfill customer needs in a fast-paced branch environment.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Demonstrated exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers via shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management and greet customers; address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Resolve escalated account issues; log complaints in the system.
• Introduce customers to banking partners for sales opportunities.
• Perform branch operations (e.g., cash orders, vault, ATM, wires).
• Process customer/account maintenance accurately.
• Comply with AML/BSA/KYC activities and regulatory requirements.
• Support company policy and risk controls; promote M&T Bank brand.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organizational skills

Digital literacy

Education

High school diploma or GED

6 months customer service experience

Tools

Internet proficiency

Job description

M&T Bank in Fairfield, CT seeks a branch associate focused on delivering exceptional customer service and efficient banking support. You will engage customers face-to-face, demonstrate digital tools, balance transactions, and process maintenance tasks with accuracy.

The role emphasizes empathy, risk awareness, and collaboration with banking partners to fulfill customer needs in a fast-paced branch environment.