Business Operations & Customer Service Associate

CarMax Business Services; Chattanooga, Northern (TN, KY); Hybrid; USD 23,000 - 29,000; Full time

Job summary

CarMax is seeking a Business Operations Associate to support store operations with a focus on accurate processing of sales, auctions, and appraisals. You will deliver exceptional customer service, handle paperwork, and assist multiple departments while balancing overflow traffic.

The role emphasizes data accuracy, cash handling, and compliance with EH&S requirements in a fast-paced team setting. Flexibility for varied schedules is expected in this position.

Qualifications

• Read, interpret, and record data accurately.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication.
• Ability to lift up to 20 lbs and be on your feet.
• Commitment to confidentiality and CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Customer service

Organizational skills

Communication

Physical ability

MS Office

Tools

Microsoft Office

Data entry systems

Job description

CarMax is seeking a Business Operations Associate to support store operations with a focus on accurate processing of sales, auctions, and appraisals. You will deliver exceptional customer service, handle paperwork, and assist multiple departments while balancing overflow traffic.

The role emphasizes data accuracy, cash handling, and compliance with EH&S requirements in a fast-paced team setting. Flexibility for varied schedules is expected in this position.