Customer-Centric Operations Associate

CarMax; Oxnard (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

CarMax is seeking a Business Operations Associate in Oxnard, CA to support store operations, processing sales, auctions, and appraisals with accuracy and integrity. You will deliver excellent customer service, handle cash, audits, and paperwork, train new associates, and work with multiple departments in a fast-paced, team-oriented environment while upholding EH&S standards.

The role requires strong organization, data entry proficiency, and flexibility to work varied shifts, including nights,

Qualifications

• Reads, interprets, and records data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Effective verbal and written communication with customers and teams.
• Commitment to confidentiality, integrity, and CarMax policies.
• Ability to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, contracts, and DMV docs.
• Manage auction and appraisal transactions with accurate titles, payoffs, and funding docs.
• Handle cash management tasks, including deposits and security protocols.
• Train and mentor new associates and support store operations across departments.

Skills

Data interpretation

Organization

Communication

Confidentiality

Flexibility

Physical endurance

Tools

Microsoft Office

Data entry systems

Job description

CarMax is seeking a Business Operations Associate in Oxnard, CA to support store operations, processing sales, auctions, and appraisals with accuracy and integrity. You will deliver excellent customer service, handle cash, audits, and paperwork, train new associates, and work with multiple departments in a fast-paced, team-oriented environment while upholding EH&S standards.

The role requires strong organization, data entry proficiency, and flexibility to work varied shifts, including nights,