Store Operations & Customer Experience Specialist

CarMax Business Services; Sterling (VA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee discounts

Job summary

CarMax in Sterling, Virginia is seeking a Business Operations Associate to be the backbone of our store operations, handling sales, auctions, and appraisals with accuracy and a strong focus on customer service. You will manage cash, audit critical paperwork, and collaborate across departments to ensure smooth processes.

This role requires attention to detail, organizational prowess, and effective communication while upholding CarMax’s transparency and integrity.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

Verbal & written communication

Customer service

Attention to detail

Confidentiality

Flexibility

Tools

Microsoft Office

Job description

CarMax in Sterling, Virginia is seeking a Business Operations Associate to be the backbone of our store operations, handling sales, auctions, and appraisals with accuracy and a strong focus on customer service. You will manage cash, audit critical paperwork, and collaborate across departments to ensure smooth processes.

This role requires attention to detail, organizational prowess, and effective communication while upholding CarMax’s transparency and integrity.