Operations & Customer Experience Associate

CarMax Business Services; Austin (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sick time eligibility

Vacation time eligibility

Floating holiday time

Job summary

CarMax is seeking a Business Operations Associate to support store operations, ensure accurate processing of sales, auctions, and appraisals, and maintain strong customer service in a fast-paced team environment.

The role requires attention to detail, organization, and proficiency with Microsoft Office, plus the ability to lift up to 20 lbs and work extended hours as needed. EH&S compliance and data integrity are essential to success.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

MS Office

Verbal & written communication

Physical stamina

Tools

Data entry systems

PC skills

Job description

CarMax is seeking a Business Operations Associate to support store operations, ensure accurate processing of sales, auctions, and appraisals, and maintain strong customer service in a fast-paced team environment.

The role requires attention to detail, organization, and proficiency with Microsoft Office, plus the ability to lift up to 20 lbs and work extended hours as needed. EH&S compliance and data integrity are essential to success.