Customer‑Centric Branch Manager — Lead a High‑Impact Team

QNB Bank; Allentown (Lehigh County); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Job summary

QNB Bank in Allentown is seeking a Branch Manager to lead a dynamic team and deliver outstanding customer service in an onsite setting. You will oversee daily branch operations and mentor staff to uphold our customer-centric culture.

The role emphasizes customer engagement, problem-solving, compliance with banking regulations, and collaboration with colleagues to drive growth. You will participate in community outreach and help strengthen the bank's presence in the Allentown area.

Qualifications

• Five years of leadership/supervisory experience in a financial institution.
• College-level courses in business or related fields.
• Compliance with the S.A.F.E. Mortgage Licensing Act and related background checks.
• PA Notary and Medallion Signature Certification.
• Knowledge of deposit products, lending policies, and loan programs.
• Ability to develop and implement sales strategies.
• Strong communication and organizational skills.
• Knowledge of branch operations and customer service standards.

Responsibilities

• Oversee daily branch operations and staff performance.
• Mentor and develop branch employees to achieve goals.
• Engage with customers to address needs and resolve issues.
• Ensure compliance with banking regulations and internal policies.
• Lead community outreach to strengthen local relationships.

Skills

Leadership experience

Business development

Customer service excellence

Decision-making

Interpersonal skills

Communication skills

Organizational skills

Strategic sales

Team mentoring

Education

College coursework in business/banking

S.A.F.E. Mortgage Licensing Act compliance

PA Notary

Medallion Signature Certification

Job description

QNB Bank in Allentown is seeking a Branch Manager to lead a dynamic team and deliver outstanding customer service in an onsite setting. You will oversee daily branch operations and mentor staff to uphold our customer-centric culture.

The role emphasizes customer engagement, problem-solving, compliance with banking regulations, and collaboration with colleagues to drive growth. You will participate in community outreach and help strengthen the bank's presence in the Allentown area.