Lead Teller & Branch Operations Coach

QNB Bank; Quakertown (Bucks County); On-site; USD 52,000 - 76,000; Full time

Job summary

QNB Bank in Quakertown, PA is seeking a Head Teller to lead the teller team and deliver outstanding customer service to every customer.

You will supervise daily teller operations, balance cash, and overseevault/ATM processes while coaching staff through training and development. Your focus on product knowledge and consultative selling will drive Q2 service excellence and cross-selling initiatives.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years supervisory experience.
• 5 years in financial services preferred.
• Notary and Medallion certification.
• S.A.F.E. Mortgage Licensing Act compliance.
• Background check required.
• PBA courses completion.

Responsibilities

• Lead teller staff and ensure outstanding service.
• Manage daily teller operations and deposits/loans.
• Coach and train tellers on Q2 Service and sales.
• Balance cash drawers and oversee vault/ATM processes as needed.
• Ensure compliance with policies and security procedures.
• Staff scheduling and branch coverage.

Skills

Leadership

Supervisory

Customer service

Training

Product knowledge

Education

High school diploma or equivalent

Job description

QNB Bank in Quakertown, PA is seeking a Head Teller to lead the teller team and deliver outstanding customer service to every customer.

You will supervise daily teller operations, balance cash, and overseevault/ATM processes while coaching staff through training and development. Your focus on product knowledge and consultative selling will drive Q2 service excellence and cross-selling initiatives.