Assistant Branch Manager - Allentown

QNB Bank; Allentown (Lehigh County); On-site; USD 55,000 - 70,000; Full time

Job summary

The Assistant Branch Manager at QNB Bank in Pennsburg, PA oversees branch operations, supervises staff, and ensures courteous, accurate service, including processing deposits and consumer loans. A strong emphasis is placed on coaching, training, and applying Q2 Service and Sales programs, while maintaining compliance with bank policies.

The role supports community involvement and ensures branch hours meet customer needs.

Qualifications

• Must have supervisory experience and be able to motivate team members.
• Ability to lift and maneuver coin bags? (not specified as weight in ad)
• Strong communication skills and product knowledge with focus on Service and Sales referrals.

Responsibilities

• Oversees branch operations and staff in the absence of the Branch Manager.
• Implements Q2 Service and Sales programs to meet goals and quality standards.
• Builds and maintains customer relationships with courteous, confidential service.
• Processes deposits and disburses consumer loans at various branch locations.
• Resolves customer problems efficiently and professionally.
• Ensures branch hours and operating policies are followed.
• Coaches and develops staff to ensure productivity and customer service excellence.
• Participates in training workshops and service/sales meetings.
• Completes required compliance training and adheres to regulations.

Skills

Supervisory experience

Coaching staff

Customer relations

Sales knowledge

Education

High School Diploma

Job description

The Assistant Branch Manager assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch banking function. This position is located at the QNB Bank location in Pennsburg, PA.

GENERAL DUTIES AND RESPONSIBILITIES:

1. Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
2. Ensures that prescribed schedules and operating policies and procedures are followed.
3. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
4. Opens, closes, and services every type of deposit product at various branch locations. Includes taking and disbursing consumer loans.
5. Resolves customer problems in a positive and efficient manner.
6. Responsible for running the branch in the absence of the Branch Manager in an effective and professional manner. Opening and closing the branch as needed.
7. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
8. Able to relate to other people beyond giving and receiving instructions.
9. Available to present at training workshops and Q2 Service and Sales meetings as necessary.
10. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
11. Demonstrates the ability to be a role model, leader, and resource to his or her peer.
12. Is an active member of an internal committee and has the ability to make a meaningful contribution. (Community service committees are not included)
13. Models QNB's Service and Sales Excellence. Takes personal initiative and is a positive example for others to emulate.
14. Able to direct the workflow of the customer service counter. Including oversight, development, and coaching of staff in order to ensure the on-going level of productivity and customer service, as well as fair and equitable distribution of work assignments. Ensures daily office settlement and performs Senior FSR and/or FSR Supervisor duties as necessary.
15. Makes recommendations regarding performance evaluations for FSR and/or Universal Banker.
16. Required availability of all operating branch hours which can include holidays and weekends.
17. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

1. Must be proficient in all aspects of job.
2. High School diploma or equivalent.
3. Previous supervisory experience (One year or more).
4. Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
5. Successful in motivating team members in all aspects of QNB's Service Excellence.
6. Ability to lift and maneuver 25-30-pound coin bags.
7. Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
8. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. (Completion of some college courses preferred).
9. Must have strong product knowledge and actively champion and coach for Q2 Service and Sales referrals and product campaigns.
10. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
11. Successful completion of any two PBA courses as recommend by Branch Manager (final grade of "C" or higher). Currently this is the Fundamentals of Banking and Consumer Lending.
12. Must fulfill re-certification of Universal Banker checklist requirements annually.
13. PA Notary and Medallion Signature Certification.
14. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

1. Complete familiarity with the QNB's FSR, platform, and consumer loan application taking policies, procedures, and guidelines.
2. QNB's Service and Sales system and product knowledge.