Branch Operations Lead & Customer Growth Coach

QNB Bank; Quakertown (Bucks County); On-site; USD 55,000 - 75,000; Full time

Job summary

QNB Bank is seeking an Assistant Branch Manager to support the Branch Manager in daily operations, customer service, and growth within the community.

You will oversee staff performance, ensure regulatory compliance, and help achieve branch sales and service goals through coaching and relationship-building. The role emphasizes cross-selling, deposits development, and strong team leadership in a community bank setting.

Qualifications

• Proven supervisory experience in a financial services setting.
• Strong coaching and staff development ability.
• Exceptional customer service and relationship-building skills.
• Knowledge of branch operations and teller processes.
• Experience with cross-selling and referrals to meet sales goals.

Responsibilities

• Assist Branch Manager in daily branch operations and service delivery.
• Lead staff to achieve sales, service, and profitability objectives.
• Support compliance with bank policies, audits, and regulatory requirements.
• Develop new deposit business and foster community relationships.
• Provide coaching, guidance, and performance feedback to team.

Skills

Supervisory experience

Staff coaching

Customer service

Branch operations

Cross-selling

Education

High School diploma

Notary certification

Job description

QNB Bank is seeking an Assistant Branch Manager to support the Branch Manager in daily operations, customer service, and growth within the community.

You will oversee staff performance, ensure regulatory compliance, and help achieve branch sales and service goals through coaching and relationship-building. The role emphasizes cross-selling, deposits development, and strong team leadership in a community bank setting.