Branch Leader: Growth, Service & Sales

M&T Bank; Allentown (Lehigh County); On-site; USD 62,000 - 104,000; Full time

Job summary

M&T Bank Allentown is seeking an accomplished Branch Manager to lead the branch’s operations, staff, and customer experience, ensuring profitability and adherence to risk controls. This role combines sales leadership with daily management of service standards and digital engagement to enhance overall performance.

The position reports to a Retail Regional Manager and emphasizes proactive business development, coaching, and collaboration with bank partners to meet annual goals.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum four years’ relevant experience with sales.
• At least two years managerial experience or proven leadership abilities.

Responsibilities

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using tools to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach and community engagement.
• Branch Managers will typically spend some of their time servicing existing customers and growing the business through proactive sales and outside calling activities.

Education

Bachelor’s degree

Four (4) years’ relevant experience

Two years managerial experience

Job description

M&T Bank Allentown is seeking an accomplished Branch Manager to lead the branch’s operations, staff, and customer experience, ensuring profitability and adherence to risk controls. This role combines sales leadership with daily management of service standards and digital engagement to enhance overall performance.

The position reports to a Retail Regional Manager and emphasizes proactive business development, coaching, and collaboration with bank partners to meet annual goals.