Branch Manager - Allentown

QNB Bank; Allentown (Lehigh County); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Flexible Spending Account

Competitive Salary

Paid Time Off

Job summary

QNB Bank in Allentown is seeking a Branch Manager to lead a dynamic team and deliver outstanding customer service in an onsite setting. You will oversee daily branch operations and mentor staff to uphold our customer-centric culture.

The role emphasizes customer engagement, problem-solving, compliance with banking regulations, and collaboration with colleagues to drive growth. You will participate in community outreach and help strengthen the bank's presence in the Allentown area.

Qualifications

• Five years of leadership/supervisory experience in a financial institution.
• College-level courses in business or related fields.
• Compliance with the S.A.F.E. Mortgage Licensing Act and related background checks.
• PA Notary and Medallion Signature Certification.
• Knowledge of deposit products, lending policies, and loan programs.
• Ability to develop and implement sales strategies.
• Strong communication and organizational skills.
• Knowledge of branch operations and customer service standards.

Responsibilities

• Oversee daily branch operations and staff performance.
• Mentor and develop branch employees to achieve goals.
• Engage with customers to address needs and resolve issues.
• Ensure compliance with banking regulations and internal policies.
• Lead community outreach to strengthen local relationships.

Skills

Leadership experience

Business development

Customer service excellence

Decision-making

Interpersonal skills

Communication skills

Organizational skills

Strategic sales

Team mentoring

Education

College coursework in business/banking

S.A.F.E. Mortgage Licensing Act compliance

PA Notary

Medallion Signature Certification

Job description

Join QNB Bank as a Branch Manager at our Allentown Office, where you will lead a dynamic team dedicated to unparalleled customer service. This onsite position provides an exciting opportunity to influence branch operations while fostering a customer‑centric culture. You will be at the forefront of problem‑solving in the banking industry, empowering your team to deliver excellence and integrity in all interactions.

In this role, you will drive forward‑thinking initiatives that enhance customer satisfaction and strengthen community ties. Collaborate with passionate professionals in a vibrant environment that values innovation and empathy, ensuring your contributions have a meaningful impact. Your leadership can make a difference in our customers' lives, creating rewarding experiences every day.

You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. Be part of a team that strives for excellence and is committed to making a positive difference in the community.

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Competitive Salary
• Paid Time Off

Your role as a Branch Manager - Allentown Office

As the Branch Manager at QNB Bank's Allentown Office, you will be responsible for overseeing daily branch operations while ensuring a customer‑focused environment. Your day‑to‑day tasks will include managing and mentoring branch staff, foster teamwork, and promoting professional growth. You will engage with customers directly, addressing their needs and resolving issues promptly to enhance satisfaction and loyalty. Monitoring branch performance metrics and implementing strategies for improvement will also be key components of your role. Additionally, you will ensure compliance with banking regulations and internal policies, maintaining the highest standards of integrity and excellence.

You will actively participate in community outreach, building relationships that strengthen our brand presence. Your role will involve maintaining an energetic atmosphere that encourages innovation and collaboration among team members. Regular meetings with your team will help keep everyone aligned with QNB Bank's core values and objectives.

Are you a good fit for this position?

To be successful as a Branch Manager at QNB Bank's Allentown Office, candidates should possess strong leadership and interpersonal skills to inspire and motivate a high‑performing team. Proficiency in financial products and services is critical, as is the ability to generate new business while maintaining sales and performance goals. Familiarity with tools for managing operations, such as performance tracking systems, will enable effective oversight of branch activities. Strong strategic thinking is necessary to develop and implement effective sales strategies while partnering with various lines of business to drive growth. Excellent communication skills are vital for engaging with customers, addressing inquiries, and responding to complaints professionally.

Additionally, candidates should demonstrate a strong commitment to community engagement, actively participating in civic organizations and events. Ensuring compliance with bank policies and fostering a customer‑centric environment will help cultivate lasting relationships and promote overall branch success.

Knowledge And Skills Required For The Position Are

• A minimum of five years of leadership and/or supervisory experience in roles of increasing responsibility within a financial institution to gain the necessary experience and background knowledge to manage a full‑service branch and deal effectively with employees and customers.
• College or equivalent level courses in business, banking, or related areas of equivalent job‑related experience.
• This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employ ent is contingent upon meeting all such requirements, including acceptable background investigation results.
• PA Notary and Medallion Signature Certification
• Advanced knowledge of the Bank's Deposit products/services and lending policies and guidelines, as well as specific loan programs, qualifications, procedures and policies to provide full deposit and loan services.
• Demonstrated independent decision‐making skills, effective delegation and leadership skills.
• Strong interpersonal, communication and organizational skills necessary to conduct business development calls and identify, develop and implement effective sales strategies to acquire new business opportunities and cultivate existing relationships.
• A thorough knowledge of branch operations to coordinate the daily functioning of the branch and to resolve employee and customer problems.