Branch Manager - Lead Community Banking & Service

People-First-Federal-Credit-Union-; Allentown (Lehigh County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

Health reimbursement account

Flexible Spending and Dependent Care

Group Term Life Insurance

Short-Term and Long-Term Disability

Paid time off

401(k) Plan with company match

Job summary

People First Federal Credit Union Allentown, PA is seeking a Branch Manager to lead the branch including sales, service, and operations. You will coach staff, manage cash controls, and ensure policy compliance while delivering excellent member service.

The role requires 5+ years in financial services with supervisory experience and a related Associate’s degree; PA Notary within 90 days is preferred. Monday–Friday with some Saturdays, comprehensive benefits, and community engagement.

Qualifications

• Associate’s Degree in a related field preferred.
• PA Notary or required to become a notary within the first 90 days of employment.
• At least five years of related experience in a financial institution, with a minimum of two years of supervisory experience preferred.
• Thorough knowledge of financial services and products.
• Understanding of related legal and regulatory requirements.
• Familiarity with Branch functions, policies, and procedures.
• Strong interpersonal, leadership, and supervisory skills.
• Ability to build consensus and motivate others.
• Ability to maintain an effective and efficient workflow.
• Ability to adapt to new technology and processes.

Responsibilities

• Assumes responsibility for the effective and efficient performance of branch sales and service.
• Develops a sales and quality service culture throughout the branch by acting as a coach and team leader to improve performance, instill a positive attitude, and motivate branch employees.
• Conduct one-on-one coaching sessions and observations with all team members, providing feedback to ensure they meet expectations and are on target to meet assigned goals.
• Assumes responsibility for maintaining operations efficiency and proper cash controls.
• Performs security routines, including opening and closing branch office and vault.
• Ensures branch building, grounds and equipment are well maintained.
• Effectively supervises branch staff, ensuring optimal performance.
• Ensures that the branch office is properly staffed and that the staff is adequately trained with respect to product knowledge and sales/referral techniques.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members.
• Assumes responsibility for the effective administration of branch functions.
• Continually seeks ways to improve branch operations and productivity and to meet established goals.
• Fills in and performs duties in branch positions as needed.
• Community engagement.

Skills

Leadership

Supervisory experience

Customer service

Education

Associate’s Degree in a related field

PA Notary (within 90 days)

Job description

People First Federal Credit Union Allentown, PA is seeking a Branch Manager to lead the branch including sales, service, and operations. You will coach staff, manage cash controls, and ensure policy compliance while delivering excellent member service.

The role requires 5+ years in financial services with supervisory experience and a related Associate’s degree; PA Notary within 90 days is preferred. Monday–Friday with some Saturdays, comprehensive benefits, and community engagement.