Branch Banking & Digital Solutions Advisor

M&T Bank Corporation; Stamford (CT); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank Corporation is seeking a Teller for our Stamford, CT branch to deliver exceptional customer service and support daily branch operations. You will educate customers on Consumer and Business Banking solutions, process transactions, and promote digital capabilities while adhering to bank policies.

The ideal candidate will have at least 1 year of retail or call center experience, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience
• Strong verbal communication skills
• Strong interpersonal skills
• Ability to interact with varying customers (consumer to small business)
• Ability to effectively handle difficult customer conversations
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Ability to work under critical time constraints in a team environment
• Proficiency with internet user-level technology

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions.
• Engage customers to bank with us and promote digital capabilities.
• Assist with loan applications and servicing tasks.
• Follow the bank’s sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand relationships.
• Maintain an environment that supports belonging and reflects the M&T Bank brand.
• Manage lobby, greet customers, and identify opportunities for products.
• Assist with new accounts and process transactions.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Technology proficiency

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a Teller for our Stamford, CT branch to deliver exceptional customer service and support daily branch operations. You will educate customers on Consumer and Business Banking solutions, process transactions, and promote digital capabilities while adhering to bank policies.

The ideal candidate will have at least 1 year of retail or call center experience, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment.