Customer-Centric Bank Teller: Growth & Benefits

Citizens Bank; Lawrence (MA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid volunteer time off

Charitable donation matching up to $1,

Career development and training

Health, dental, vision and 401k with 1

Education reimbursement

Job summary

Citizens Bank in Massachusetts is seeking a Customer Teller to greet customers, demonstrate mobile app and ATM usage, and handle simple transactions while delivering friendly service. You’ll help customers meet financial goals with personalized advice and connect them to Bankers for next steps.

You’ll follow policies, handle cash, and support branch goals. The role offers meaningful work, community involvement, and strong benefits including health, retirement, and education support; schedule may

Qualifications

• High School diploma or GED required.
• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year customer experience, recommending and referring products.
• Strong listening and communication skills.
• Comfortable with using digital technology to support business goals.

Responsibilities

• Greet customers in lobbies and demonstrate mobile app or ATMs for simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and comply with all policies and cash handling rules.

Skills

Customer service

Active listening

Communication

Problem solving

Digital banking

Education

High School diploma or GED

Job description

Citizens Bank in Massachusetts is seeking a Customer Teller to greet customers, demonstrate mobile app and ATM usage, and handle simple transactions while delivering friendly service. You’ll help customers meet financial goals with personalized advice and connect them to Bankers for next steps.

You’ll follow policies, handle cash, and support branch goals. The role offers meaningful work, community involvement, and strong benefits including health, retirement, and education support; schedule may