Customer-Centric Auto Service Advisor | Growth & Benefits

Jay Auto Group; Akron (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Paid time off

Growth opportunities

Supportive team

Job summary

VW of Akron is hiring an Automotive Service Advisor to join our service team in Akron, Ohio. You will welcome customers, document concerns, and communicate repair needs and estimates to both customers and technicians.

The role emphasizes empathy, clear communication, and timely service. Successful candidates bring dealership experience, customer-centric mindset, organizational skills, and the ability to thrive in a fast-paced environment while building long-term automotive relationships with our

Qualifications

• Previous automotive service advisor or dealership experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Professional, dependable, and team-oriented.
• Basic knowledge of automotive maintenance and repairs.
• Ability to work in a fast-paced dealership environment.

Responsibilities

• Greet customers and assist with their vehicle service needs.
• Listen to customer concerns and accurately document service requests.
• Recommend necessary maintenance and repairs.
• Prepare repair orders and communicate estimates, updates, and timelines.
• Coordinate with technicians to ensure timely and quality vehicle repairs.
• Maintain strong customer relationships and ensure customer satisfaction.
• Follow up with customers and help build long-term loyalty.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team player

Automotive knowledge

Fast-paced environment

Job description

VW of Akron is hiring an Automotive Service Advisor to join our service team in Akron, Ohio. You will welcome customers, document concerns, and communicate repair needs and estimates to both customers and technicians.

The role emphasizes empathy, clear communication, and timely service. Successful candidates bring dealership experience, customer-centric mindset, organizational skills, and the ability to thrive in a fast-paced environment while building long-term automotive relationships with our