Automotive Service Advisor | Upsell & Experience Lead

Valley Truck Centers; Akron (OH); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Employee assistance program

401(k) matching

Dental insurance

Vision insurance

Life Insurance funded by employer

Employee discount

Birthday day off

Recognition for longevity

Parental leave

Referral program

Health Club reimbursements

Job summary

Valley Truck Centers is seeking a Service Advisor for their automotive service department in Akron, OH. This role is essential in ensuring customer satisfaction through qualified service and effective communication.

The Service Advisor will manage the service process from initial contact to completion, addressing all customer needs while collaborating with technicians to enhance productivity.

Benefits include health insurance, a 401(k) plan, paid time off, and various employee assistance programs.

Qualifications

• Minimum of 2 years of experience in a customer service role, preferably within the automotive industry.
• Proven track record of effectively managing client relationships and addressing customer concerns.
• Experience with automotive repair and maintenance processes is highly desirable.

Responsibilities

• Greet customers and provide a warm welcome.
• Listen to customer concerns and document service needs.
• Provide detailed explanations of services and repairs needed.
• Coordinate with technicians for timely and accurate service.
• Maintain clear communication with customers throughout the service process.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Organizational skills

Customer-focused attitude

Education

High school diploma or equivalent

Associate degree in automotive technology

Job description

Valley Truck Centers is seeking a Service Advisor for their automotive service department in Akron, OH. This role is essential in ensuring customer satisfaction through qualified service and effective communication.

The Service Advisor will manage the service process from initial contact to completion, addressing all customer needs while collaborating with technicians to enhance productivity.

Benefits include health insurance, a 401(k) plan, paid time off, and various employee assistance programs.