Automotive Service Advisor at Volkswagen of Akron

Jay Auto Group; Akron (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Paid time off

Growth opportunities

Supportive team

Job summary

VW of Akron is hiring an Automotive Service Advisor to join our service team in Akron, Ohio. You will welcome customers, document concerns, and communicate repair needs and estimates to both customers and technicians.

The role emphasizes empathy, clear communication, and timely service. Successful candidates bring dealership experience, customer-centric mindset, organizational skills, and the ability to thrive in a fast-paced environment while building long-term automotive relationships with our

Qualifications

• Previous automotive service advisor or dealership experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Professional, dependable, and team-oriented.
• Basic knowledge of automotive maintenance and repairs.
• Ability to work in a fast-paced dealership environment.

Responsibilities

• Greet customers and assist with their vehicle service needs.
• Listen to customer concerns and accurately document service requests.
• Recommend necessary maintenance and repairs.
• Prepare repair orders and communicate estimates, updates, and timelines.
• Coordinate with technicians to ensure timely and quality vehicle repairs.
• Maintain strong customer relationships and ensure customer satisfaction.
• Follow up with customers and help build long-term loyalty.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team player

Automotive knowledge

Fast-paced environment

Job description

Automotive Service Advisor

VW of Akron | Akron, Ohio – 447 W Exchange St, Akron, OH 44302

VW of Akron is looking for a motivated, customer-focused Automotive Service Advisor to join our growing service team! We are seeking a professional who enjoys working with people, has strong communication skills, and is passionate about delivering an exceptional customer experience.

Responsibilities:

• Greet customers and assist with their vehicle service needs.


• Listen to customer concerns and accurately document service requests.


• Recommend necessary maintenance and repairs.


• Prepare repair orders and communicate estimates, updates, and timelines.


• Coordinate with technicians to ensure timely and quality vehicle repairs.


• Maintain strong customer relationships and ensure customer satisfaction.


• Follow up with customers and help build long-term loyalty.

Qualifications:

• Previous automotive service advisor or dealership experience preferred.


• Excellent customer service and communication skills.


• Strong organizational and multitasking abilities.


• Professional, dependable, and team-oriented.


• Basic knowledge of automotive maintenance and repairs.


• Ability to work in a fast-paced dealership environment.

What We Offer:

• Competitive compensation.


• Benefits package.


• Paid time off.


• Opportunities for professional growth and advancement.


• A supportive team environment.

VW of Akron is an Equal Opportunity Employer.