Automotive Service Advisor - Customer-Centric, Growth-Focused

Jeff Wyler Automotive Family; Cincinnati (OH); On-site; USD 48,000 - 72,000; Full time

Job summary

Jeff Wyler Automotive Family in Cincinnati, OH is seeking an Automotive Service Advisor to greet customers, assess service needs, and prepare repair orders. You will estimate costs, explain work performed, and obtain authorization for additional repairs if needed.

The role requires exceptional customer service, strong communication, and a professional appearance. You will schedule appointments, monitor progress, and maintain accurate vehicle data while upholding high customer satisfaction

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Organized and friendly personality.
• Exceptional communication skills with customers.
• Professional personal appearance.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record.
• Desire for a long-term career with a growing organization.

Responsibilities

• Greet customers and identify service needs and communicate repair orders.
• Prepare repair orders with time, cost, and labor estimates.
• Explain estimates and work performed to customers and obtain authorization.
• Schedule service appointments and update customers on progress.
• Maintain service department forms, pricing guides, and marketing programs.
• Ensure vehicle data is collected and documented accurately.
• Assist in maintaining a clean, professional service area.

Skills

Customer Service

Communication

Organized

Team Player

Clean Driving Record

Integrity

Job description

Jeff Wyler Automotive Family in Cincinnati, OH is seeking an Automotive Service Advisor to greet customers, assess service needs, and prepare repair orders. You will estimate costs, explain work performed, and obtain authorization for additional repairs if needed.

The role requires exceptional customer service, strong communication, and a professional appearance. You will schedule appointments, monitor progress, and maintain accurate vehicle data while upholding high customer satisfaction