Automotive Service Advisor — Growth & Rewards

Feldman Automotive; Waterford Charter Township (MI); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

AD&D Insurance

Life Insurance

401k with company match

Paid Time Off

Paid training

Career growth

Résumé du poste

Feldman Automotive is seeking a proactive Service Advisor to join our team. In a fast-paced, customer-centric setting across Michigan and Ohio, you will guide customers through service needs, explain options, and ensure a positive service experience.

You will coordinate appointments, prepare service orders, and collaborate with technicians to deliver quality care. Prior service or hospitality experience is a plus; strong communication and organizational skills are essential.

Qualifications

• Excellent communication and customer service skills required.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy; proficient with basic computer systems.
• Previous service or hospitality experience is preferred.

Responsabilités

• Greet customers with a warm welcome and professional demeanor.
• Listen to customer concerns and identify needs accurately.
• Schedule appointments and manage service requests efficiently.
• Advise on recommended service and repair options to customers.
• Prepare service orders and ensure accurate billing.
• Follow up to ensure satisfaction and address additional concerns.
• Maintain a clean, organized service area.

Connaissances

Excellent communication

Customer service

Multitasking

Attention to detail

Basic computer skills

Experience in service/hospitality

Formation

High school diploma or equivalent

Description du poste

Feldman Automotive is seeking a proactive Service Advisor to join our team. In a fast-paced, customer-centric setting across Michigan and Ohio, you will guide customers through service needs, explain options, and ensure a positive service experience.

You will coordinate appointments, prepare service orders, and collaborate with technicians to deliver quality care. Prior service or hospitality experience is a plus; strong communication and organizational skills are essential.