Automotive Service Advisor — Fast-Paced, Customer-Centric Role

MPS Beachwood; Akron (OH); Vor Ort; USD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Growth opportunities

Team environment

Employee vehicle discounts

Health and wellness benefits

Zusammenfassung

Infiniti of Akron is seeking a dedicated Automotive Service Advisor to serve as the primary contact between customers and the service department in Akron, OH. You will greet customers, assess vehicle service needs, and provide clear estimates, while coordinating with technicians to ensure timely repairs.

This role emphasizes strong communication, multitasking, and proficiency with scheduling and invoicing software.

Qualifikationen

• Experience as automotive service advisor or similar customer-facing role preferred.
• Strong communication and interpersonal skills required.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic knowledge of automotive repair processes preferred.
• Proficient with scheduling/invoicing software.

Aufgaben

• Greet customers and assess service needs, provide estimates.
• Schedule service appointments and coordinate with technicians.
• Communicate vehicle issues and repair status to customers.
• Maintain records of service orders and warranty information.
• Build customer relationships to encourage repeat business.
• Handle inquiries and resolve concerns courteously.

Kenntnisse

Automotive service advisor experience

Communication skills

Multitasking

Industry knowledge

Computer systems

High school diploma

Ausbildung

High school diploma or equivalent

Tools

Scheduling software

Invoicing software

CRM systems

Jobbeschreibung

Infiniti of Akron is seeking a dedicated Automotive Service Advisor to serve as the primary contact between customers and the service department in Akron, OH. You will greet customers, assess vehicle service needs, and provide clear estimates, while coordinating with technicians to ensure timely repairs.

This role emphasizes strong communication, multitasking, and proficiency with scheduling and invoicing software.