Customer-Centric Auto Service Advisor

Krause Toyota South Atlanta; Morrow (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid vacation

Career advancement opportunities

Employee discounts on vehicles, parts,

Job summary

Krause Auto Group is seeking a motivated Service Advisor to join our fast-paced service team. You will be the primary liaison between customers and our service department, delivering exceptional experiences and coordinating repairs with technicians.

We offer career growth, a supportive, team-oriented culture, and opportunities to advance within a long-standing, family-owned organization. Join us to build a lasting career while helping customers maintain their vehicles with confidence.

Qualifications

• Strong communication and customer service skills.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask and perform well in a fast-paced environment.
• Leadership ability and experience working with teams.
• Positive attitude and self-motivated work ethic.
• Professional appearance and polished communication style.
• Ability to work independently while collaborating with others effectively.
• Valid driver's license with a clean driving record.
• Previous automotive service advisor or dealership experience preferred.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
• Oversee service orders and help manage workflow within the service drive.
• Distribute repair orders efficiently between technicians.
• Assist customers with vehicle maintenance recommendations, warranties, and repair information.
• Help ensure technician productivity and daily labor sales goals are achieved.
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed.
• Support warranty administration and service department processes.
• Reinforce dealership policies and maintain compliance with company standards.
• Foster strong relationships with technicians, management, and manufacturer representatives.
• Support a positive, team-oriented culture within the service department.
• Participate in training and ongoing process improvement initiatives.

Skills

Customer service

Communication

Organized

Leadership

Teamwork

Professional appearance

Job description

Krause Auto Group is seeking a motivated Service Advisor to join our fast-paced service team. You will be the primary liaison between customers and our service department, delivering exceptional experiences and coordinating repairs with technicians.

We offer career growth, a supportive, team-oriented culture, and opportunities to advance within a long-standing, family-owned organization. Join us to build a lasting career while helping customers maintain their vehicles with confidence.