Service Advisor - Fast-Paced Growth, Great Benefits

I-95 Nissan; Florida; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Dental & vision insurance

Paid vacation

PTO and holidays

Advancement opportunities

Employee discounts

Family-owned culture

Long-term stability

Team-oriented environment

Job summary

Krause Auto Group is seeking a motivated Service Advisor to join our fast-paced service team. You’ll be the main contact for customers, helping ensure an exceptional experience while guiding repairs and maintenance through the department.

Join a family-owned organization with brand portfolios including BMW, Mercedes-Benz, Ford, Lincoln and more, offering career growth, 401(k) match, insurance, paid time off, and advancement opportunities.

Qualifications

• Valid driver's license with a clean driving record.
• Previous automotive service advisor or dealership experience preferred.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
• Oversee service orders and help manage workflow within the service drive.
• Distribute repair orders efficiently between technicians.
• Assist customers with vehicle maintenance recommendations, warranties, and repair information.
• Help ensure technician productivity and daily labor sales goals are achieved.
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed.
• Support warranty administration and service department processes.
• Reinforce dealership policies and maintain compliance with company standards.
• Foster strong relationships with technicians, management, and manufacturer representatives.
• Support a positive, team-oriented culture within the service department.
• Participate in training and ongoing process improvement initiatives.

Skills

Customer service

Communication

Organization

Multitasking

Leadership

Team collaboration

Job description

Krause Auto Group is seeking a motivated Service Advisor to join our fast-paced service team. You’ll be the main contact for customers, helping ensure an exceptional experience while guiding repairs and maintenance through the department.

Join a family-owned organization with brand portfolios including BMW, Mercedes-Benz, Ford, Lincoln and more, offering career growth, 401(k) match, insurance, paid time off, and advancement opportunities.