Automotive Service Advisor | Customer Experience & Growth Path

Krause Auto Group; Morrow (GA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid vacation, PTO, and holidays

Career advancement opportunities

Employee discounts on vehicles, parts,

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented workplace

Job summary

Krause Auto Group is seeking a motivated Automotive Service Advisor to join our fast-paced service team. You will be the primary link between customers and service, delivering an exceptional experience while supporting department operations and growth.

With a long-standing reputation, Krause Auto Group offers a family-owned culture, advancement from within, and a portfolio of premium brands. This role provides strong earning potential and career stability in a trusted automotive environment.

Qualifications

• Strong communication and customer service skills.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask in a fast-paced environment.
• Leadership ability and experience working with teams.
• Positive attitude and self-motivated work ethic.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for questions and concerns.
• Communicate repair recommendations, timelines, and updates clearly.
• Maintain customer satisfaction scores above company standards.
• Oversee service orders and manage workflow in the service drive.
• Distribute repair orders between technicians.
• Assist with maintenance recommendations and warranty information.
• Help ensure technician productivity and daily labor sales goals.
• Coordinate parts or tools as needed and support warranty processes.

Skills

Communication

Customer service

Organized

Leadership

Team collaboration

Multi-tasking

Professional appearance

Independent work

Job description

Krause Auto Group is seeking a motivated Automotive Service Advisor to join our fast-paced service team. You will be the primary link between customers and service, delivering an exceptional experience while supporting department operations and growth.

With a long-standing reputation, Krause Auto Group offers a family-owned culture, advancement from within, and a portfolio of premium brands. This role provides strong earning potential and career stability in a trusted automotive environment.