Customer Care & Warranty Specialist

Woodside Homes; Roseville (CA); Sur place; USD 75 000 - 85 000; Plein temps

Résumé du poste

Woodside Homes is seeking a Customer Care professional to oversee the end-to-end Customer Care Experience, ensuring timely and quality responses to warranty concerns and coordinating with construction and service teams. You will be accountable for implementing the customer care strategy and elevating homeowner satisfaction.

The role emphasizes timely communication, issue resolution, and proactive service in a dynamic homebuilding environment, with compensation aligned to experience and regional

Responsabilités

• Accountable for the overall implementation of the Customer Care Experience.
• Ensure timely response to all warranty concerns.

Description du poste

Woodside Homes is seeking a Customer Care professional to oversee the end-to-end Customer Care Experience, ensuring timely and quality responses to warranty concerns and coordinating with construction and service teams. You will be accountable for implementing the customer care strategy and elevating homeowner satisfaction.

The role emphasizes timely communication, issue resolution, and proactive service in a dynamic homebuilding environment, with compensation aligned to experience and regional