Field Warranty & Customer Care Manager II

Pulte Home Company, LLC; Salt Lake City (UT); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

PulteGroup seeks a Customer Care Manager II to lead field warranty service, triage homeowner concerns, and manage repairs to completion in the assigned area. This professional, customer-facing role emphasizes quality and follow-up, aligning with standard processes to protect homeowner satisfaction.

Responsibilities include onsite assessments, vendor coordination, root-cause analysis, and ensuring build quality prior to delivery while maintaining strong relationships with homeowners and

Formación

• University degree or equivalent experience plus 2-4 years of relevant field experience.
• Valid driver's license required.
• Excellent communication and customer service skills are essential.
• Analytical ability for root-cause analysis and warranty processes.

Responsabilidades

• Conduct in-person homeowner assessments to determine if a corrective work order is needed.
• Lead root-cause analysis and determine appropriate corrective actions.
• Schedule, organize, and execute service work through vendors with the Customer Care team.
• Manage trades to completion of service requests to customers’ satisfaction.
• Establish and maintain positive customer relationships and protect build quality before delivery.
• Authorize payment for work performed within approval limits and document workflow.

Conocimientos

Customer service

Communication

Construction basics

Root-cause analysis

Vendor management

Computer literacy

Cost management

Educación

University degree or equivalent experience

Herramientas

Microsoft Office

CRM software

Descripción del empleo

PulteGroup seeks a Customer Care Manager II to lead field warranty service, triage homeowner concerns, and manage repairs to completion in the assigned area. This professional, customer-facing role emphasizes quality and follow-up, aligning with standard processes to protect homeowner satisfaction.

Responsibilities include onsite assessments, vendor coordination, root-cause analysis, and ensuring build quality prior to delivery while maintaining strong relationships with homeowners and