Customer Care Representative

Woodside Homes; Roseville (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Woodside Homes is seeking a Customer Care professional to oversee the end-to-end Customer Care Experience, ensuring timely and quality responses to warranty concerns and coordinating with construction and service teams. You will be accountable for implementing the customer care strategy and elevating homeowner satisfaction.

The role emphasizes timely communication, issue resolution, and proactive service in a dynamic homebuilding environment, with compensation aligned to experience and regional

Responsibilities

• Accountable for the overall implementation of the Customer Care Experience.
• Ensure timely response to all warranty concerns.

Job description

This range is provided by Woodside Homes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $85,000.00/yr

ABOUT WOODSIDE HOMES

Since 1977, the Woodside Homes name has been synonymous with integrity, excellence, and design innovation. As one of America's top 30 homebuilders, we are committed to providing the knowledge, experience and processes that encourage our customers to realize their ideal lifestyle.

Now, Woodside has found its own place to call home as part of Sekisui House, a 50-year-old global company that has built more than 2.3 million homes, sharply focused on creating comfortable spaces as a part of ecologically sound communities. Sekisui House's financial and internal strength will help us introduce energy saving technologies and environmental standards that are new to the United States, along with the superior level of service that home buyers have come to expect from Woodside Homes.

To you, our customers, our promise remains unchanged: every decision we make when designing, building and delivering your home is thoughtful and smart… Better By Design.

Our Values:

• We have a Passion for our customers.
• We conduct our business with Integrity.
• Our environment is one of Teamwork and Trust.
• We pursue Excellence in everything we do.
• Being Good Stewards, we create value for our stakeholders through profits and growth.

The Role

Job Overview:

Responsibilities are to be accountable for the overall implementation of the Customer Care Experience with the Woodside Customer. Ensure timely response to all warranty concerns and