Customer Care Specialist

Palm Harbor Homes; Lancaster (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Palm Harbor Homes is seeking a customer service representative to address customer inquiries and resolve issues related to product warranties and service commitments. The role emphasizes timely responses, accuracy, and maintaining customer loyalty.

You'll handle calls and in-person interactions, document interactions, and coordinate with other departments to ensure satisfactory outcomes. A high school diploma and 2–4 years of related experience are required; some college is preferred.

Qualifications

• High school diploma and 2-4 years of relevant, related experience.
• Some college coursework preferred.
• Familiarity with customer service processes and documentation.

Responsibilities

• Assist customers by phone or in person to provide information about products or services.
• Enter orders, process changes, and handle billing or account inquiries.
• Record detailed notes of inquiries, complaints, and actions taken.
• Resolve customer issues and coordinate with other departments as needed.
• Refer unresolved grievances to designated teams for investigation.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma

Some college

Tools

Computers

Job description

Palm Harbor Homes is seeking a customer service representative to address customer inquiries and resolve issues related to product warranties and service commitments. The role emphasizes timely responses, accuracy, and maintaining customer loyalty.

You'll handle calls and in-person interactions, document interactions, and coordinate with other departments to ensure satisfactory outcomes. A high school diploma and 2–4 years of related experience are required; some college is preferred.