Warranty Coordinator

DRB Homes; Addison (TX); Sur place; USD 40 000 - 65 000; Plein temps

Résumé du poste

DRB Homes in Addison, TX is seeking a Warranty Service Coordinator to handle incoming warranty requests by phone and email, log them, and support the Warranty Team with exceptional customer service and administrative tasks.

You will contact service team members, track progress, generate reports, and communicate with homeowners, vendors, and management. Strong organizational skills, attention to detail, and a professional phone presence are essential.

Qualifications

• Previous office experience is required.
• Customer service and residential homebuilding experience is a plus.
• Ability to multi-task and stay organized amid interruptions.

Responsabilités

• Log all warranty service requests in the computer system.
• Contact Warranty Service Team Members to respond to new service calls.
• Log new completed service calls and ensure data accuracy.
• Follow up with homeowners via phone surveys to verify service and satisfaction.
• Generate correspondence to internal and external customers.
• Generate reports and interpret data for managers.
• Interact with homeowners via phone or email.
• Interface with customers, warranty staff, vendors, subcontractors, and management.
• Heavy phone and computer use.
• Handle settlement process documentation.

Connaissances

Detail oriented

Multi-tasking

Communication

Phone skills

Customer service

Outils

MS Office

CRM software

Description du poste

Job Purpose

Effectively handle incoming service requests via email and over the phone from homeowners in an expedient and professional manner. Providing support to the Warranty Team as required through excellent customer service and administrative tasking.

Job Purpose

Effectively handle incoming service requests via email and over the phone from homeowners in an expedient and professional manner. Providing support to the Warranty Team as required through excellent customer service and administrative tasking.

Responsibilities

• Log all warranty service requests received from homeowners in the computer system
• Immediately contact appropriate Warranty Service Team Members to respond to new service calls
• Log new completed service calls from warranty team members ensuring accuracy and information is input correctly
• Follow up as required on phone survey calls to homeowners to verify completion of service call and satisfaction of customer
• Must generate correspondence to internal and external customers
• Generate reports and interpret data for manager(s)
• May have to Interact via phone or email frequently with homeowners
• Interface effectively with customers, warranty staff, vendors, subcontractors, construction field supervisors, new home sales consultants and management
• Heavy phone and computer use
• Fax, copy, mail, and file information related to settlement process

Essential Functions

• Detail oriented, have the ability to multi task and stay focused with numerous interruptions
• Excellent follow up and organizational skills
• No phone reluctance in initiating calls to home owners or team members
• Solid computer work experience, including
• Great communication and listening skills
• Good phone demeanor
• Strong work ethic
• Ability to multi-task and prioritize
• A good sense of urgency to respond to customer calls and relay information to Team Members
• Ability to handle confrontation and negative communication in a professional and composed manner.
• Able to listen empathetically and patiently and be personable with customers
• Previous office experience required. Previous customer service and residential homebuilding experience a plus.
• Other duties as apparent or assigned