Customer Success Specialist

Veridian Homes, LLC; Monona (WI); Vor Ort; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Excellent benefits

Zusammenfassung

Veridian Homes, LLC seeks a Customer Success Specialist to support homeowners with warranty questions, service needs, and ongoing homeownership support.

The role emphasizes timely, consistent service, coordinating warranty requests, researching concerns, and working closely with Trade Partners and internal teams to resolve issues and ensure a positive homeowner experience.

Qualifikationen

• 2–3 years of customer service experience required.
• Associate degree preferred; relevant residential construction knowledge/experience a plus.

Aufgaben

• Research and respond to homeowner inquiries within 24 hours.
• Troubleshoot warranty concerns, coordinate with homeowners, Trade Partners, and internal teams to schedule service and follow through to resolution.
• Attend internal meetings and partner huddles as requested.
• Assist with related administrative duties.

Kenntnisse

Communication

Problem-solving

Empathy

Attention to detail

Customer service

Ausbildung

Associate degree

Tools

Microsoft Office

Jobbeschreibung

Veridian Homes, an innovative company with an emphasis on smart growth and green built practices, is seeking a Customer Success Specialist to support homeowners with warranty-related questions, service needs, and ongoing homeownership support. This role is focused on providing timely, consistent service by coordinating warranty requests, researching homeowner concerns, and working closely with internal teams and Trade Partners to bring issues to resolution.

The ideal candidate will have strong communication and problem-solving skills, empathy, attention to detail, and a commitment to providing a positive homeowner service experience.

Responsibilities

• Research and promptly respond to homeowner inquiries via phone calls, emails, and online requests within twenty-four (24) hours.
• Research and troubleshoot homeowner warranty concerns, service requests, and potential defects to help determine appropriate next steps. Coordinate with homeowners, Personal Builders, and Trade Partners to schedule services and provide timely follow-up through completion. Serve as a liaison between Assistant Personal Builders, Personal Builders, Production Managers, and Trade Partners throughout the build, warranty, and post-warranty processes. Maintain clear and consistent communication with homeowners regarding service requests, scheduling, next steps, and resolution. Attend Trade Partner Huddles and internal meetings in which Customer Success Specialist participation is requested.
• Participate in related administrative or other duties as assigned.

Qualified candidates will have an associate degree and/or experience in residential construction or a related field preferred. Candidates should also have 2 to 3 years of customer service experience and demonstrate strong interpersonal skills in both group and individual interactions.

A solutions-oriented mindset is essential, along with the ability to research concerns, communicate clearly, coordinate between multiple parties, and provide consistent follow-through. Proficiency in Microsoft Office and other related business and communication tools is preferred.

We offer a competitive salary and excellent benefits.

Veridian Homes/Veridian Management Solutions is an Aff...