Customer Experience Teller

Fifth Third Bank; Inkster (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a CSR/Teller in the Inkster/Livonia area to deliver superior customer service and support banking needs. You will handle cash, follow retail procedures, and refer customers to appropriate bankers for consultative conversations.

The role emphasizes integrity, confidentiality, and teamwork, with a full-time schedule in a normal office environment and on-site responsibilities across branch locations.

Qualifications

• High school diploma or GED required.
• Experience with extensive cash handling.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures.
• Demonstrate sound judgment in decision-making and problem resolution.
• Flexibility in scheduling.

Responsibilities

• Provide excellent customer service and refer customers to Bankers and business partners as appropriate.
• Follow up with customer questions and resolve issues.
• Be responsive in correspondence to keep lines of communication open.
• Maintain confidentiality of customer information.
• Adhere to the Bank's Code of Conduct and Ethics.

Skills

Customer service

Cash handling

Communication

Problem solving

Interpersonal skills

Flexibility in scheduling

Integrity

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a CSR/Teller in the Inkster/Livonia area to deliver superior customer service and support banking needs. You will handle cash, follow retail procedures, and refer customers to appropriate bankers for consultative conversations.

The role emphasizes integrity, confidentiality, and teamwork, with a full-time schedule in a normal office environment and on-site responsibilities across branch locations.