Customer Care & Team Leadership Manager

Raymour & Flanigan Furniture and Mattresses; Brookfield (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Raymour & Flanigan in Brookfield, CT is seeking a proven retail leader to oversee store operations and champion customer service excellence. You will recruit and develop a high-performing team, manage payroll and benefits, and align with sales and operations to create a superior shopping experience.

The ideal candidate has 3+ years of management in retail, strong leadership, and the flexibility to work nights, weekends, holidays, and events. A Bachelor's degree is preferred.

Qualifications

• Minimum three years' management experience in a customer service or retail environment.
• Leadership skills required.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
• Bachelor's degree preferred.

Responsibilities

• Provide superior customer service in every situation and advocate for customer opportunities.
• Lead, build and develop a team for modeling service excellence.
• Hire, coach, mentor and develop associates.
• Partner with sales and operations to enhance the customer shopping experience.
• Manage payroll, benefits and performance information.
• Proactively resolve escalated customer issues.
• Balance multiple priorities in a fast-paced environment.
• Perform additional functions as assigned by management.

Skills

Leadership

Customer service

Communication

Education

Bachelor's degree preferred

Tools

PC-based applications

Job description

Raymour & Flanigan in Brookfield, CT is seeking a proven retail leader to oversee store operations and champion customer service excellence. You will recruit and develop a high-performing team, manage payroll and benefits, and align with sales and operations to create a superior shopping experience.

The ideal candidate has 3+ years of management in retail, strong leadership, and the flexibility to work nights, weekends, holidays, and events. A Bachelor's degree is preferred.