Customer Service Manager: Lead, Coach & Elevate Experience

Raymour & Flanigan Furniture and Mattresses; Orange (CT); On-site; USD 50,000 - 60,000; Full time

Job summary

Raymour & Flanigan is seeking a customer care leadership role to manage a team and uphold service excellence. You will collaborate with sales and operations to enhance the customer shopping experience and drive operational efficiency.

The position requires at least three years of management experience in retail, proficiency with PC-based applications, and flexibility to work a retail schedule including evenings, weekends, and holidays. A bachelor's degree is preferred.

Qualifications

• Minimum three years' management experience in a customer service or retail environment.
• Proficient in PC-based applications.
• Leadership skills required.
• Bachelor's degree preferred.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Responsibilities

• Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
• Successfully lead, build and develop a team for modeling service excellence.
• Maintain associate payroll, benefit and performance information.
• Hire, coach, mentor and develop associates.
• Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized.
• Display initiative to succeed in an entrepreneurial culture.
• Proactively resolve escalated customer issues.
• Balance multiple priorities in a fast-paced environment.
• Manage daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations.

Skills

Leadership

Customer service management

PC-based applications

Education

Bachelor's degree

Job description

Raymour & Flanigan is seeking a customer care leadership role to manage a team and uphold service excellence. You will collaborate with sales and operations to enhance the customer shopping experience and drive operational efficiency.

The position requires at least three years of management experience in retail, proficiency with PC-based applications, and flexibility to work a retail schedule including evenings, weekends, and holidays. A bachelor's degree is preferred.