Customer Experience Specialist — Inbound & Outbound Support

MCI; Savannah (GA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

MCI is seeking Customer Service Representatives in Savannah, GA to support inbound and outbound customer service and sales initiatives. You will respond to inquiries, assist existing customers, and promote new products and services for various projects, including government programs and well-known brands.

Ideal candidates have strong communication, reliability, and a commitment to continuous learning while working as part of a team in a fast-paced environment.

Qualifications

• Minimum age 18
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of at least 20 wpm
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Dependable and punctual with excellent time management
• Problem-solving and conflict resolution skills
• Customer-focused mindset with empathy and patience
• Ability to multitask and work independently
• Team-oriented with a collaborative spirit
• Comfortable in a dynamic, fast-paced environment

Responsabilités

• Handle inbound and outbound calls with professionalism and courtesy
• Resolve customer issues efficiently, aiming for first-call resolution
• Research and retrieve information across systems to support customer needs
• Accurately document customer interactions and process claims
• Guide customers through options to find the best solutions
• Use training and resources to answer questions while adhering to scripts and policies
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to the appropriate team members when necessary
• Participate in training sessions and stay current on updates and procedures
• Follow attendance and scheduling requirements consistently

Connaissances

Strong communication

Typing speed 20 wpm

Dependable and punctual

Problem-solving

Empathy and patience

Multitask independently

Team-oriented

Dynamic environment

Time management

Formation

High school diploma or equivalent

Outils

Microsoft Office

Windows OS

Description du poste

MCI is seeking Customer Service Representatives in Savannah, GA to support inbound and outbound customer service and sales initiatives. You will respond to inquiries, assist existing customers, and promote new products and services for various projects, including government programs and well-known brands.

Ideal candidates have strong communication, reliability, and a commitment to continuous learning while working as part of a team in a fast-paced environment.