Inbound Customer Care Specialist

MCI; Savannah (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth

Paid training

Casual dress code

Job summary

MCI in Savannah, GA is seeking a Customer Care Representative to support inbound service projects for government programs and major brands. You will identify customer needs, resolve issues, and suggest new products to improve the customer experience.

The role requires patient, empathetic communication, a team mindset, and the ability to handle hundreds of interactions weekly. You will document interactions, follow scripts, and stay updated with program changes.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to type at least 20 words per minute.
• Familiarity with Windows operating systems.

Responsibilities

• Handle inbound and outbound calls in a courteous, timely, and professional manner.
• Resolve customer concerns with a focus on first-call resolution.
• Research internal systems to locate missing information and collaborate with other departments as needed.
• Accurately document customer interactions and claims.
• Use training and knowledge base tools to answer questions while following scripts, policies, and procedures.
• Maintain confidentiality and handle sensitive information with care.
• Escalate complex issues to the appropriate team or supervisor.
• Stay current with program updates by attending training sessions and reviewing new materials.
• Meet all attendance and scheduling requirements.

Skills

Excellent communication

Typing 20 wpm

Microsoft Office

Customer focus

Multitask

Team player

Education

High school diploma or equivalent

Tools

Windows OS

Job description

MCI in Savannah, GA is seeking a Customer Care Representative to support inbound service projects for government programs and major brands. You will identify customer needs, resolve issues, and suggest new products to improve the customer experience.

The role requires patient, empathetic communication, a team mindset, and the ability to handle hundreds of interactions weekly. You will document interactions, follow scripts, and stay updated with program changes.