Customer Care Supervisor: Lead Service Center & Sales

ASSA ABLOY Group; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Paid Vacation, Sick Time, and Holidays

Medical, Dental, Vision, Disability, 1

401(k) Program with company 2

Job summary

ASSA ABLOY Group is seeking a Customer Care Supervisor to lead the Customer Service and Inside Sales teams at our Orlando, FL facility. The role collaborates with the Customer Success Manager to drive sales performance, manage order processing, and ensure accurate quotes and timely customer responses.

The ideal candidate will have 5+ years in industry sales or customer service, strong communication skills, and experience with ERP systems and shipping software.

Qualifications

• Minimum 5 years of related experience in industry sales, customer service, or a relevant industry environment.
• Strong written and verbal communication and presentation skills.
• Knowledge of ASSA ABLOY products or related access solutions preferred.
• Ability to analyze data and manage multiple tasks under tight deadlines.

Responsibilities

• Manage Customer Service and Inside Sales team members
• Drive sales through customer relationships, COPS, and Service Center programs
• Manage the flow of the Service Center's front-end order processing
• Monitor and respond to customer inquiries, escalated issues, and concerns
• Maximize the use of the Service Center's stock welding and MOD programs
• Direct orders to the appropriate manufacturing locations based on profitability and customer satisfaction
• Troubleshoot customer orders for accuracy and/or production delays
• Work with the Operations Manager to control production scheduling and backlogs
• Ensure timely processing of customer quotes, including pricing accuracy
• Drive the quote follow-up process and evaluate hit rates and customer metrics
• Develop team members while fostering an environment of continuous improvement

Skills

Customer care leadership

Inside sales coordination

Order processing

Customer inquiries handling

ERP systems

MS Office

Data analysis

Education

High school diploma or GED

Business/Industrial Technology/Management studies

Tools

MS Office Suite

ERP software

Shipping software

Job description

ASSA ABLOY Group is seeking a Customer Care Supervisor to lead the Customer Service and Inside Sales teams at our Orlando, FL facility. The role collaborates with the Customer Success Manager to drive sales performance, manage order processing, and ensure accurate quotes and timely customer responses.

The ideal candidate will have 5+ years in industry sales or customer service, strong communication skills, and experience with ERP systems and shipping software.