Customer Care Supervisor

ASSA ABLOY Group; Orlando (FL); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive Salary

Paid Vacation, Sick Time, and Holidays

Medical, Dental, Vision, Disability, 1

401(k) Program with company 2

Zusammenfassung

ASSA ABLOY Group is seeking a Customer Care Supervisor to lead the Customer Service and Inside Sales teams at our Orlando, FL facility. The role collaborates with the Customer Success Manager to drive sales performance, manage order processing, and ensure accurate quotes and timely customer responses.

The ideal candidate will have 5+ years in industry sales or customer service, strong communication skills, and experience with ERP systems and shipping software.

Qualifikationen

• Minimum 5 years of related experience in industry sales, customer service, or a relevant industry environment.
• Strong written and verbal communication and presentation skills.
• Knowledge of ASSA ABLOY products or related access solutions preferred.
• Ability to analyze data and manage multiple tasks under tight deadlines.

Aufgaben

• Manage Customer Service and Inside Sales team members
• Drive sales through customer relationships, COPS, and Service Center programs
• Manage the flow of the Service Center's front-end order processing
• Monitor and respond to customer inquiries, escalated issues, and concerns
• Maximize the use of the Service Center's stock welding and MOD programs
• Direct orders to the appropriate manufacturing locations based on profitability and customer satisfaction
• Troubleshoot customer orders for accuracy and/or production delays
• Work with the Operations Manager to control production scheduling and backlogs
• Ensure timely processing of customer quotes, including pricing accuracy
• Drive the quote follow-up process and evaluate hit rates and customer metrics
• Develop team members while fostering an environment of continuous improvement

Kenntnisse

Customer care leadership

Inside sales coordination

Order processing

Customer inquiries handling

ERP systems

MS Office

Data analysis

Ausbildung

High school diploma or GED

Business/Industrial Technology/Management studies

Tools

MS Office Suite

ERP software

Shipping software

Jobbeschreibung

Are you an experienced customer care professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?

If you answered yes to these questions, we should talk!

ASSA ABLOY is looking to add a Customer Care Supervisor to the Team. This position will be based 100% on-site at our Coastal Southeast regional manufacturing facility or Service Center located in Orlando, Florida.

Come see who we are at: https://www.assaabloy.com/group/en/about-us

Our team is growing and there has never been a more exciting time to join us!

What would you do as our Customer Care Supervisor?

You will oversee customer care representatives and order processing teams while working closely with the Customer Success Manager. You will also assist with sales performance metrics and supervise the entire sales administration process, leading and motivating the team to achieve goals and exceed customer expectations.

You would also:

• Manage Customer Service and Inside Sales team members
• Drive sales through customer relationships, COPS, and Service Center programs
• Manage the flow of the Service Center's front‑end order processing
• Monitor and respond to customer inquiries, escalated issues, and concerns
• Maximize the use of the Service Center's stock welding and MOD programs
• Direct orders to the appropriate manufacturing locations based on profitability and customer satisfaction
• Troubleshoot customer orders for accuracy and/or production delays
• Work with the Operations Manager to control production scheduling and backlogs
• Ensure timely processing of customer quotes, including pricing accuracy
• Drive the quote follow‑up process and evaluate hit rates and customer metrics
• Develop team members while fostering an environment of continuous improvement

The Skills and Experience you need:

• High school diploma or GED required; advanced education in Business, Industrial Technology, or Management preferred.
• Minimum of 5 years of related experience in industry sales, customer service, or a relevant industry environment.
• Strong creative business writing skills, with excellent verbal communication and presentation skills.
• Ability to analyze data, define problems, and draw valid conclusions, including working with fractions, decimals, and metric measurements.
• Knowledge of ASSA ABLOY products and experience in strategic planning, resource allocation, leadership, and team coordination are preferred.
• Strong teamwork orientation, thriving in a collaborative environment that achieves collective goals.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word
• Knowledge or exposure to ERP systems and shipping software a plus.

What we offer!

We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long‑term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well‑being, and employee experience programs designed to support and celebrate you throughout your career

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.