Service Operations Lead – Elevate Customer Experience

Pella Corporation; Orlando (FL); On-site; USD 55,000 - 65,000; Full time

Job summary

Pella Corporation in Orlando, FL is seeking a Customer Service Supervisor to lead the service department at the assigned branch. You will supervise service technicians and customer service representatives, ensuring seamless service coordination and strengthening customer satisfaction across lead-time, first-time completion, and CES metrics.

You will act as the primary expert for escalated field service concerns and drive education and training for internal teams and customers, collaborating with

Responsibilities

• Supervise service department employees and processes at assigned branch locations.
• Coordinate service activities to improve customer experience and service metrics.
• Serve as the primary expert for resolving escalated field service concerns and provide training to customers and internal teams.

Job description

Pella Corporation in Orlando, FL is seeking a Customer Service Supervisor to lead the service department at the assigned branch. You will supervise service technicians and customer service representatives, ensuring seamless service coordination and strengthening customer satisfaction across lead-time, first-time completion, and CES metrics.

You will act as the primary expert for escalated field service concerns and drive education and training for internal teams and customers, collaborating with