Strategic Supply & Customer Service Lead

Record; Lake Forest (CA); Hybrid; USD 106,000 - 167,000; Full time

Benefits offered by this job

Paid time off

12 paid holidays

Job-protected leave benefits

Medical, dental, vision, and life保险

401(k) with employer contributions

Job summary

ASSA ABLOY Group is hiring a Supply Planning & Customer Service Manager in Lake Forest, CA. You will lead a four-person team, oversee customer service operations, and coordinate inventory planning with Demand Planning to ensure accurate fulfillment and high service levels.

You will drive cross-functional projects, develop dashboards, and provide executive-level reporting. A Bachelor's in a related field is required, with APICS certifications considered a plus, and 7+ years of related experience

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Logistics, or related field.
• APICS CPIM, CSCP, or equivalent certifications are assets.
• 7+ years of progressive experience in supply chain, customer service, operations, or related functions.
• Minimum 3 years of experience directly managing teams of four or more employees.
• Experience leading cross-functional projects and driving operational improvements.
• Experience within manufacturing, consumer products, distribution, or related industries preferred.
• Strong understanding of supply chain processes, inventory management, forecasting, and customer service operations.
• Proven ability to build relationships and collaborate across functions.

Responsibilities

• Lead daily customer service operations, ensuring timely order processing and clear communications.
• Support inventory planning and replenishment with Demand Planning to meet demand.
• Drive cross-functional projects to improve customer experience and supply chain performance.
• Provide leadership coverage for town halls, QBRs, and executive updates.

Skills

Analytical skills

Cross-functional collaboration

Excel proficiency

Customer-focused mindset

Education

Bachelor's degree in Business Administration / Operations Management / Logistics

APICS CPIM / CSCP or equivalent (asset)

Tools

ERP systems

Microsoft Excel

Reporting tools

Job description

ASSA ABLOY Group is hiring a Supply Planning & Customer Service Manager in Lake Forest, CA. You will lead a four-person team, oversee customer service operations, and coordinate inventory planning with Demand Planning to ensure accurate fulfillment and high service levels.

You will drive cross-functional projects, develop dashboards, and provide executive-level reporting. A Bachelor's in a related field is required, with APICS certifications considered a plus, and 7+ years of related experience