Customer Success & Operations Specialist

Talentify; Berlin (CT); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Paid time off

14 paid holidays

Job-protected leave benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer contributions

Job summary

ASSA ABLOY Group in Berlin, CT is seeking a Customer Service Representative to provide reliable customer support across brands onsite. You will collaborate with sales, technical support, order entry, shipping and finance to ensure accurate order handling and timely follow-up.

The role requires strong communication, teamwork, and problem-solving skills, with occasional travel. The hourly rate ranges from $34 to $37, plus benefits.

Qualifications

• B.S. Degree or equivalent practical customer-facing experience in a B2B/manufacturing environment is a plus.
• Strong interpersonal and communication skills; able to work in diverse teams.
• Excellent decision making and problem solving abilities.
• Ability to multi-task in a fast-paced environment and work well as part of a team.
• Proficient with Windows and Microsoft Office.
• Willingness to travel infrequently.

Responsibilities

• Provide thorough, accurate and sincere guidance to customers.
• Research and respond to inquiries regarding pricing, order status, product availability and shipping information promptly.
• Process shortages/replacements within 24 hours of receipt to ensure rapid shipment.
• Utilize JD Edwards ERP and multiple in-house tools to address customer inquiries.
• Manage delayed order notification (DON) and keep customers updated.
• Make decisions balancing policy with customer benefit while maintaining standards.
• Identify opportunities to improve processes affecting the customer experience and NPS.
• Manage customer communications through CRM/SalesForce, Comet, DFIS, Outlook and more.
• Collaborate with team members to reduce returns/credits from internal errors.
• Assist in order entry via CCF system as required.
• Represent the company with professional conduct and perform additional duties as assigned.

Skills

Interpersonal communication

Team collaboration

Problem solving

Multitasking

MS Office

Education

B.S. Degree or equivalent

Tools

JD Edwards ERP

CRM/SalesForce

Outlook

DFIS

Comet

CCF system

ShoreTel

Job description

ASSA ABLOY Group in Berlin, CT is seeking a Customer Service Representative to provide reliable customer support across brands onsite. You will collaborate with sales, technical support, order entry, shipping and finance to ensure accurate order handling and timely follow-up.

The role requires strong communication, teamwork, and problem-solving skills, with occasional travel. The hourly rate ranges from $34 to $37, plus benefits.