Customer Experience Pro: Growth, Training & Benefits

Rollins Inc.; Harrisonburg (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and holidays

Sick leave

Employee discounts

Tuition reimbursement

Stock purchase plan

Job summary

Orkin is seeking a Customer Service Specialist to deliver best-in-class pest control service. You’ll handle calls, schedule visits, and optimize routes to improve efficiency. Training provided and no prior industry experience required.

Roles emphasize empathy, accuracy, and teamwork within a growing, community-focused organization backed by Rollins, Inc. Benefits include comprehensive coverage and a 401(k) plan.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes.
• Schedule appointments for technicians to minimize drive time.
• Identify customer concerns and evaluate needs.
• Maintain accurate customer information and call details.
• Support quality assurance and protect customer privacy.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist to deliver best-in-class pest control service. You’ll handle calls, schedule visits, and optimize routes to improve efficiency. Training provided and no prior industry experience required.

Roles emphasize empathy, accuracy, and teamwork within a growing, community-focused organization backed by Rollins, Inc. Benefits include comprehensive coverage and a 401(k) plan.