Customer Care Specialist — Small Business Services

American Express; Phoenix (AZ); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Educational benefits

Job summary

American Express in the USA is hiring for a Customer Care role. You will answer incoming calls from small business owners and decision makers, learn their needs and recommend AmEx Small Business Services products.

The role requires a Bachelor's degree and offers opportunities to develop sales skills and provide excellent customer service. Daily responsibilities include communicating product features, building relationships, managing account information, and ensuring compliance with regulations

Qualifications

• Two years+ customer service experience.
• Experience in a marketing environment.
• Able to work in a fast-paced, metrics environment.

Responsibilities

• Answer incoming calls while interacting with small business owners and decision makers, learning needs and recommending American Express Small Business Services products.
• Provide high level product and service knowledge to communicate features and benefits of AmEx Small Business Services.
• Develop core sales skills including relationship building, need understanding, overcoming obstacles and closing sales.
• Provide exceptional customer service by answering account-related questions in a structured, fast environment.
• Document important account information according to policies and procedures.
• Comply with all legal and regulatory requirements related to business operations and practices.

Skills

Customer service

Communication

Multitasking

Virtual environment

Education

Bachelor's degree

Job description

American Express in the USA is hiring for a Customer Care role. You will answer incoming calls from small business owners and decision makers, learn their needs and recommend AmEx Small Business Services products.

The role requires a Bachelor's degree and offers opportunities to develop sales skills and provide excellent customer service. Daily responsibilities include communicating product features, building relationships, managing account information, and ensuring compliance with regulations