Customer Care Specialist - Financial Services

American Express; Little Rock (AR); On-site; USD 27,552 - 41,328; Full time

Job summary

American Express is seeking a Customer Care Professional in the USA. You will respond to customer inquiries via call and digital channels and provide guidance on financial services.

You will identify cross‑sell opportunities, process changes to payments and travel plans, maintain accurate data, and resolve issues using multiple systems and strong communication.

This role requires clear written and spoken communication and the ability to work quickly under pressure.

Qualifications

• At least 2 years of customer service experience, preferably in financial services.
• Typing speed of at least 40 wpm with 90% accuracy.
• Strong web navigation skills and troubleshooting ability.
• Excellent communication and written skills.
• Bachelor’s degree or pursuing a bachelor’s degree.
• Ability to work quickly, multitask, and manage stressful situations.

Responsibilities

• Respond to customer inquiries via call, mobile messages, and other channels.
• Provide counsel and support for customers dealing with financial services.
• Identify opportunities to cross-sell Amex products as needed.
• Process changes to payment details, address updates, and travel plans.
• Maintain accurate customer data within the system.
• Handle difficult conversations and provide resolutions.
• Leverage multiple digital systems and devices to deliver efficient service.

Skills

Customer service

Typing 40 wpm

Web navigation

Excellent communication

Multitasking

Education

Bachelor’s degree or pursuing a bachelor’s degree

Job description

American Express is seeking a Customer Care Professional in the USA. You will respond to customer inquiries via call and digital channels and provide guidance on financial services.

You will identify cross‑sell opportunities, process changes to payments and travel plans, maintain accurate data, and resolve issues using multiple systems and strong communication.

This role requires clear written and spoken communication and the ability to work quickly under pressure.