Consultative Customer Care Specialist

MaziCTools; United States; Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Training benefits accessible

Job summary

American Express is hiring a Customer Care Professional for a full-time position in Phoenix, USA. The role involves managing inbound calls, understanding client needs, and recommending the right American Express products. Ideal candidates have a bachelor’s degree and at least two years of client support experience.

Successful applicants will demonstrate strong communication skills and the ability to build trust with clients in a fast-paced setting. Benefits include training opportunities.

Qualifications

• Minimum two years of client support experience.
• Experience in a fast-paced, measurement-driven environment.
• Ability to engage clients and understand their needs.

Responsibilities

• Administer inbound calls and identify client needs.
• Provide detailed product and service information.
• Handle inquiries and provide exceptional client service.

Skills

Client trust building

Consultative communication

Rapport building

Education

Bachelor's degree or equivalent

Job description

American Express is hiring a Customer Care Professional for a full-time position in Phoenix, USA. The role involves managing inbound calls, understanding client needs, and recommending the right American Express products. Ideal candidates have a bachelor’s degree and at least two years of client support experience.

Successful applicants will demonstrate strong communication skills and the ability to build trust with clients in a fast-paced setting. Benefits include training opportunities.