American Express Customer Service Job @ Get Dream Job

American Express; Phoenix (AZ); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Educational benefits

Job summary

American Express in the USA is hiring for a Customer Care role. You will answer incoming calls from small business owners and decision makers, learn their needs and recommend AmEx Small Business Services products.

The role requires a Bachelor's degree and offers opportunities to develop sales skills and provide excellent customer service. Daily responsibilities include communicating product features, building relationships, managing account information, and ensuring compliance with regulations

Qualifications

• Two years+ customer service experience.
• Experience in a marketing environment.
• Able to work in a fast-paced, metrics environment.

Responsibilities

• Answer incoming calls while interacting with small business owners and decision makers, learning needs and recommending American Express Small Business Services products.
• Provide high level product and service knowledge to communicate features and benefits of AmEx Small Business Services.
• Develop core sales skills including relationship building, need understanding, overcoming obstacles and closing sales.
• Provide exceptional customer service by answering account-related questions in a structured, fast environment.
• Document important account information according to policies and procedures.
• Comply with all legal and regulatory requirements related to business operations and practices.

Skills

Customer service

Communication

Multitasking

Virtual environment

Education

Bachelor's degree

Job description

Job Details

Company: American Express
Location: USA
Salary: $20-30/Hour
Job Role: Customer Care
Educational Requirements: Bachelor's Degree

Responsibilities

• Answer incoming calls while interacting and speaking with small business owners and decision makers, learning more about their needs and recommending the right American Express Small Business Services product.
• Provide high level of product and service knowledge to effectively communicate product features, benefits and other features of American Express Small Business Services.
• Continue to develop core sales skills including building relationships, understanding customer needs, managing obstacles and closing sales.
• Provide exceptional customer service by answering account-related questions in a structured, fast and customer service environment.
• Document important account information according to policies and procedures.
• Compliance: comply with all legal and regulatory requirements related to business operations and practices.

Minimum Qualifications

• Customer service experience (two years+), with a passion for building customer loyalty through exceptional listening, building consultative relationships, action, and strong written and verbal communication.
• Demonstrated success in a customer service and marketing environment (two years or more).
• Ability to work in a fast‑paced metrics environment and multi‑task and navigate a web environment.
• Experience working in a virtual environment.
• High school diploma or equivalent required.
• Educational benefits are available.