Consultative Customer Care Specialist

American Express; Hartford (CT); On-site; USD 27,552 - 41,328; Full time

Job summary

American Express is seeking a Customer Care Specialist to deliver high-quality support to cardholders in the United States. You will handle inquiries, offer personalized solutions, and help protect the value of the relationship.

In this role you will document interactions, meet quality and productivity goals, and seek first-call resolution whenever possible. Bachelor\'s degree is required; salary is $20-$30 per hour.

Qualifications

• Bachelor's degree is required.

Responsibilities

• Provide special care to American Express customers with varied needs.
• Build relationships through consultative inquiries to add value for the client.
• Identify opportunities to offer products based on cardholder needs.
• Provide personalized solutions and seek first-call resolution when possible.
• Meet and exceed quality, compliance, and productivity goals.
• Document important information accurately.
• Adapt methods to an ever-changing environment.

Skills

Customer service

Education

Bachelor's degree

Job description

American Express is seeking a Customer Care Specialist to deliver high-quality support to cardholders in the United States. You will handle inquiries, offer personalized solutions, and help protect the value of the relationship.

In this role you will document interactions, meet quality and productivity goals, and seek first-call resolution whenever possible. Bachelor\'s degree is required; salary is $20-$30 per hour.